This page is for general information and does not constitute legal advice. Please have a solicitor review before publishing.
1) Who we are
“TechLabs”, “we”, “us”, or “our” refers to Tech-Labs, registered in UK company no. N/A with registered office at Southsea, UK. Contact: support@tech-labs.co.uk.
2) Scope
This policy covers our website, online store, and repair services (the “Services”). It explains what we collect, how we use and share it, and the choices available to you.
3) Data we collect
- Contact data (name, email, phone) when you enquire, order, or book a repair.
- Order data (delivery address, items, totals, payment status via payment provider).
- Repair data (device details, issues described, optional passcode for testing).
- Technical data (device/browser info, pages viewed, approximate location, referrer) via cookies/analytics.
- Communications (emails, messages) and related metadata.
4) How we use data
- Provide and improve the Services (process orders, repairs, support).
- Fraud prevention, security, and troubleshooting.
- Comply with legal obligations (tax, accounting, consumer rights).
- With consent, send marketing updates (you can opt out any time).
- Analytics to understand site performance and usability.
5) Legal bases (UK/EU GDPR)
- Contract (to provide orders/repairs you request).
- Legitimate interests (security, analytics with safeguards, service improvement).
- Consent (optional marketing, non-essential cookies).
- Legal obligation (tax, accounting, compliance).
6) Sharing & processors
We share data with service providers who help deliver the Services, under contracts that restrict use:
- Payments: Stripe (card processing; we don’t store full card details).
- Analytics: Google Analytics (see Cookies & analytics).
- Shipping: Royal Mail or other carriers (labels, delivery, tracking).
- Hosting & IT: site hosting, email, and support tools.
- Law & safety: where required by law or to protect rights.
7) Cookies & analytics
We use cookies and similar technologies. Essential cookies enable core functions (security, basket). Non-essential cookies (e.g., analytics/marketing) run with consent where required.
- Essential: required for login, checkout, security.
- Analytics (GA4): helps us understand traffic and usage. We’ve enabled IP anonymisation and respect your consent choices.
- Marketing: only if we run campaigns; disabled unless you consent.
You can manage preferences via your browser settings and any cookie banner we provide. To learn about Google’s data use, see Google’s policy.
8) Marketing choices
We only send marketing with your consent (opt-in) and you can unsubscribe at any time via email footer links or by contacting us.
9) Retention
- Orders: kept as required by tax/accounting law (typically 6 years in the UK).
- Repairs: retained for warranty and service history, then minimised or deleted.
- Analytics: stored per provider defaults/settings (we keep reasonable limits).
- Enquiries: for service history and to handle disputes, then minimised or deleted.
10) Your rights (UK/EU)
You may have the right to access, correct, delete, restrict or object to processing, and data portability. You can also withdraw consent where processing relies on it. To exercise rights, contact us (see below). You can complain to the UK ICO or your local authority.
11) International transfers
Where data is transferred outside the UK/EEA, we use appropriate safeguards (e.g., UK IDTA/EU SCCs) and assess local laws.
12) Security
We use technical and organisational measures (e.g., TLS, access controls) to protect data. No system is 100% secure; please keep your account details safe.
13) Children
The Services are not directed to children under 13. If you believe a child has provided us data, please contact us to remove it.
14) Changes to this policy
We may update this policy from time to time. Material changes will be signposted on this page with an updated effective date.
15) Contact
Questions or requests about this policy? Email support@tech-labs.co.uk or write to Tech-Labs, Southsea, UK.